Privacy Policy
Effective Date: November 2025
Company Name: FixIT4u Services (Pty) Ltd
Website: www.appliancerepairs.co.za
Contact: 060 803 9000 | 011 568 9205
Email: [email protected]
Location: Johannesburg, South Africa
1. Introduction
FixIT4u Services (Pty) Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services, in accordance with the Protection of Personal Information Act (POPIA).
2. Information We Collect
We may collect and process the following types of personal information:
- Personal details: your name, phone number, and email address.
- Service information: address or location for service calls, appliance details, and service history.
- Website usage data: IP address, browser type, pages visited, and time spent on our site (via analytics tools).
- Communication records: when you contact us by phone, email, or through our online forms.
3. How We Use Your Information
Your information is used to:
- Provide and manage appliance repair and maintenance services.
- Communicate with you regarding bookings, updates, or inquiries.
- Improve our website, customer service, and marketing activities.
- Comply with legal obligations and resolve disputes.
We do not sell, rent, or trade your personal data to any third party.
4. Sharing of Information
We may share your information with:
- Authorized service technicians for the purpose of fulfilling your service request.
- IT or marketing service providers who assist us in operating our website or managing customer communication (under strict confidentiality).
- Legal or regulatory authorities when required by law.
All third parties are bound by confidentiality and data protection agreements.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute protection.
6. Data Retention
Your information is retained only as long as necessary for the purposes stated above or as required by law. When data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights
Under the POPI Act, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate information.
- Object to the processing of your personal data for certain purposes.
- Withdraw consent where applicable.
To exercise any of these rights, please contact us at [email protected] or call 060 803 9000 / 011 568 9205.
8. Cookies
Our website may use cookies or similar technologies to enhance your browsing experience and analyze website traffic. You can manage or disable cookies in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
10. Contact Us
For any privacy-related inquiries, please contact us at:
FixIT4u Services (Pty) Ltd
Johannesburg, South Africa
π 060 803 9000 / 011 568 9205
π§ [email protected]
Terms of Use
Effective Date: November 2025
Company Name: FixIT4u Services (Pty) Ltd
Website: www.appliancerepairs.co.za
1. Acceptance of Terms
By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree, please do not use this site. FixIT4u Services (Pty) Ltd reserves the right to modify these terms at any time without prior notice. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
2. Use of Website
You agree to use this website only for lawful purposes. You may not:
- Interfere with or disrupt the websiteβs functionality or security.
- Use the website to transmit harmful, unlawful, or misleading content.
- Copy, reproduce, or distribute content from this site without written consent.
All information on this website is provided for general information and service-related purposes.
3. Services
All services advertised on our website are subject to availability, confirmation, and applicable call-out fees. FixIT4u Services (Pty) Ltd reserves the right to modify or withdraw any service at any time.
Quotations and pricing provided are estimates and may vary based on inspection results and part availability.
4. Disclaimer
While we make every effort to ensure the accuracy of information on this website, we do not guarantee its completeness or reliability.
Use of the website and reliance on its information is at your own risk. FixIT4u Services (Pty) Ltd is not liable for any loss, damage, or injury resulting from website use, service bookings, or third-party links.
5. Intellectual Property
All content, including text, logos, graphics, and design elements, are the property of FixIT4u Services (Pty) Ltd and protected by South African copyright and trademark laws.
You may not copy, reproduce, or reuse any content without our written permission.
6. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We do not control or endorse these external sites and are not responsible for their content or privacy practices.
7. Limitation of Liability
To the maximum extent permitted by law, FixIT4u Services (Pty) Ltd shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or our services.
8. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms shall fall under the jurisdiction of South African courts.
9. Contact Information
For any questions regarding these Terms, please contact us at:
FixIT4u Services (Pty) Ltd
π 060 803 9000 / 011 568 9205
π§ [email protected]
π Johannesburg, South Africa